Question 1

What is JHBX?

Accepted Answer

JHBX is a multi-vendor marketplace that connects customers across South Africa with independent Johannesburg merchants. jhbx.co.za is the company website; shop.jhbx.co.za is where you shop.

Question 2

Where can I shop?

Accepted Answer

On the JHBX marketplace at shop.jhbx.co.za. The corporate website explains JHBX; the marketplace is where products, carts and checkout live.

Question 3

Who sells products on JHBX?

Accepted Answer

Independent Johannesburg merchants who have applied, been reviewed and onboarded onto the marketplace.

Question 4

Does JHBX own the products?

Accepted Answer

No. Products are listed and supplied by independent merchants. JHBX facilitates the marketplace transaction and related processes, and merchants remain responsible for their inventory and product obligations subject to marketplace terms.

Question 5

Can one order contain products from different merchants?

Accepted Answer

Yes. Each merchant prepares their own items, so an order may involve separate preparation and separate parcels.

Question 6

How does delivery work?

Accepted Answer

Merchants prepare sold items, and the parcel enters the coordinated fulfilment process for delivery to your destination. Options, fees and timelines depend on destination, merchant, parcel and service availability, and are shown for your specific order.

Question 7

How do I become a merchant?

Accepted Answer

Apply through the merchant application on the marketplace. Applications are reviewed before onboarding begins.

Question 8

How do I get help with an order?

Accepted Answer

Start in the marketplace Help Centre or your account, where your order record lives. For company, media or partnership questions, use the contact page.

Question 9

How are payments handled?

Accepted Answer

Payments are processed through established payment processing infrastructure at marketplace checkout, and each order is recorded.

Question 10

How do returns work?

Accepted Answer

Returns are handled through the marketplace and depend on the reason for return, product condition, applicable marketplace rules, consumer rights and the merchant or product circumstances. The final JHBX Returns & Refund Policy will govern eligibility and process.

Question 11

Where is JHBX based?

Accepted Answer

JHBX is based in Johannesburg, Gauteng, South Africa — the city the marketplace starts with.