How it works
From Johannesburg to your door.
JHBX connects two journeys: the customer buying from Johannesburg, and the merchant selling beyond it.
Customer journey
Buying on JHBX.
A single order may contain products from more than one independent merchant. When that happens, each merchant prepares their own items, so your order may arrive as separate parcels at different times.
- 01
Browse
Explore products listed by Johannesburg merchants on the JHBX marketplace.
- 02
Add to cart
Build your cart across merchants and product categories.
- 03
Checkout
Complete your order details and delivery destination.
- 04
Payment confirmation
Your payment is processed and your order is recorded.
- 05
Merchant confirmation
The merchant confirms availability of the items you bought.
- 06
Merchant preparation
The merchant packs your items for collection.
- 07
Fulfilment
Your parcel enters the appropriate delivery process.
- 08
Delivery
Your order reaches your destination with delivery confirmation.
- 09
Support if needed
If something isn't right, support and the applicable return or dispute process are available.
Merchant journey
Selling on JHBX.
Merchants remain responsible for their own stock, pricing and product obligations, subject to marketplace terms. JHBX runs the marketplace layer and coordinates fulfilment.
- 01
Apply
Submit a merchant application through the JHBX marketplace.
- 02
JHBX reviews the application
Applications are reviewed against marketplace standards.
- 03
Merchant onboarding
Approved merchants are set up with a marketplace account.
- 04
Products listed
Products, pricing and stock information are loaded.
- 05
Customer orders
Customers order your products through the marketplace.
- 06
Merchant confirms stock
You confirm the ordered items are available.
- 07
Merchant prepares sold items
Items are packed to marketplace packaging standards.
- 08
Parcel enters fulfilment
The parcel moves into the coordinated fulfilment process.
- 09
Order completes
Delivery is confirmed and the order is closed off.
- 10
Settlement
Merchant settlement follows the applicable settlement rules and timing.