Trust & safety
Trust is part of the infrastructure.
JHBX uses structured payment, order and support processes designed to improve transaction transparency and accountability between customers and independent merchants.
Our approach
JHBX is an early-stage marketplace and describes only what is actually in place. We do not claim that every merchant is verified, that transactions are absolutely secure, or that JHBX holds funds as an escrow service.
- Merchant onboarding
- Merchants apply and are reviewed before they can list products. Onboarding is a structured process rather than an open sign-up.
- Product standards
- Products must be legitimate physical goods, accurately described and permitted on the marketplace.
- Secure payment processing
- Payments are handled through established payment processing infrastructure. No online system can be described as absolutely secure.
- Order records
- Marketplace orders are recorded, giving customers and merchants a shared reference for what was bought and when.
- Customer support
- Support channels are available for order, delivery and account questions.
- Returns and refunds
- Returns and refunds follow the applicable marketplace rules and your consumer rights. Eligibility depends on the circumstances of the order.
- Disputes
- Where a customer and merchant disagree, a structured dispute process is used to review the order record and reach an outcome.
- Delivery confirmation
- Deliveries are confirmed so that both customer and merchant have a record of completion.
- Data and privacy
- Personal information is handled in line with applicable South African data protection requirements. The final privacy policy will govern this in detail.
- Prohibited products
- Counterfeit, illegal, unsafe and restricted goods are not permitted on the marketplace.
Pending
Final policy documents
The final JHBX Terms, Privacy Policy, Returns & Refund Policy and Merchant Terms are subject to legal and compliance approval before commercial launch. Those approved documents will govern eligibility, obligations and process. The information on this page is a plain-language summary of intent, not a legal policy.