Returns
Returns & Refunds.
Returns and refunds are handled through the marketplace, where your order record lives. Eligibility depends on the circumstances of the order.
What eligibility depends on
Because JHBX is a multi-vendor marketplace, returns relate to the specific merchant and item involved rather than the order as a whole.
- Reason for return
- Whether the item is faulty, incorrect, damaged or unwanted.
- Product condition
- The condition the item is in when the return is requested.
- Applicable marketplace rules
- The JHBX marketplace rules that apply to the product and order.
- Consumer rights
- Your rights under applicable South African consumer protection law.
- Merchant and product circumstances
- Some product types and merchant circumstances are treated differently.
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Final policy pending approval
The final JHBX Returns & Refund Policy will govern eligibility and process. It is subject to legal and compliance approval before commercial launch, and no return windows or refund timelines are published here until then.